Shipt acknowledges tipping error, will begin quarterly reviews

Target-owned grocery delivery service Shipt acknowledged an error in its tipping system on Friday after dozens of shopper complaints.

In an email sent to shoppers affected by the glitch obtained by The Hill, workers were told the tips that failed to transfer would be added to their accounts next week.

Shoppers affected by the glitch will receive an additional $5 on top of the refunded tip.

Shipt chief communications officer Molly Synder told The Hill that the company “discovered a system glitch that caused a very small number of tips from being transferred to shoppers.”

“The glitch was not specific to any one retailer and has been resolved,” she continued.

Synder also noted that the glitch affected “less than .01% of delivered orders and the average tip value was $10.”

The company will audit all tipped and failed orders quarterly moving forward.

Shipt’s shoppers have long complained about the glitches leaving them without tips, a source of income that has been especially crucial for many during the coronavirus pandemic.

The Washington Post reported on the glitches earlier this month, citing interviews with several shoppers.