{"id":16805,"date":"2019-05-07T00:04:24","date_gmt":"2019-05-07T07:04:24","guid":{"rendered":"https:\/\/lapost.us\/?p=16805"},"modified":"2019-05-07T00:04:24","modified_gmt":"2019-05-07T07:04:24","slug":"alliance-data-continues-to-be-recognized-for-exceptional-customer-care","status":"publish","type":"post","link":"https:\/\/lapost.us\/?p=16805","title":{"rendered":"Alliance Data Continues to be Recognized for Exceptional Customer Care"},"content":{"rendered":"<div id=\"fmr-date\">\n<div class=\"field field-name-field-fmr-date-time field-type-datetime field-label-hidden\">\n<div class=\"field-items\"><\/div>\n<\/div>\n<\/div>\n<div class=\"fmr-meta-container--top\">\n<p>May 3, 2019 \u2014 Alliance Data\u2019s card services business, a provider of market-leading private label, co-brand, and business card programs, continues to receive recognition for its commitment to exceptional customer care.<\/p>\n<\/div>\n<div id=\"fmr-body\">\n<div class=\"field field-name-field-fmr-body field-type-text-with-summary field-label-hidden\">\n<div class=\"field-items\">\n<div class=\"field-item even\">\n<p>&#8220;Our care centers are critical components of creating meaningful moments for our customers so it&#8217;s important to make sure we&#8217;re equipping associates with training and top-notch resources to provide an exceptional customer experience,&#8221; said Sallie Komitor, chief services officer for Alliance Data&#8217;s card services business. &#8220;When a customer has a genuinely positive interaction with us, it reaffirms their commitment to their favorite brand and strengthens loyalty.&#8221;<\/p>\n<p>Here is a look into some of the recent awards Alliance Data\u2019s card services business has received.<\/p>\n<p><strong>BenchmarkPortal<\/strong><\/p>\n<p>For a record 14<sup>th<\/sup>\u00a0time, Alliance Data has received the\u00a0<a href=\"https:\/\/knowmoresellmore.com\/insights-news\/alliance-data-ranks-among-benchmarkportals-top-contact-centers-receives-center?utm_source=facebook&amp;utm_medium=social&amp;utm_campaign=benchmarkportal&amp;fbclid=IwAR35HueLn_a-xTzqsvjTq7Yt4L7XbadYUuNHVNcXEp2B0EOytAkGHFtaqTA\" target=\"_blank\" rel=\"noopener noreferrer\">\u201cCenter of Excellence\u201d certification from BenchmarkPortal<\/a>. This is presented to the top 10 percent of all customer care centers based on quality, cost, efficiency, effectiveness, and overall performance. Customers express<\/p>\n<ul>\n<li>8% higher level of satisfaction when calling an Alliance Data care center<\/li>\n<li>Calls are answered 75% faster than the industry average. Customers, on average,<\/li>\n<li>Spending 87% less time in queue than industry average.<\/li>\n<\/ul>\n<p>BenchmarkPortal&#8217;s Top Contact Centers Award, recognized as the premier contact center ranking, measures call centers on actual performance metrics of efficiency and effectiveness against the world&#8217;s largest contact center database.<\/p>\n<p>These results, based on BenchmarkPortal&#8217;s methodology, demonstrate the importance Alliance Data places on an exceptional customer experience. By continually investing in its associates and focusing on creating an environment of collaboration with its brand partners, Alliance Data continues to improve metrics and excel in key areas, including customer satisfaction, the speed at which calls are answered, and a lower time in caller queues.<\/p>\n<p><strong>Stevie Awards<\/strong><\/p>\n<p>Alliance Data\u2019s card services business was a two-time winner at\u00a0<a href=\"https:\/\/stevieawards.com\/sales\/2019-stevie%C2%AE-award-winners?fbclid=IwAR0P1DjBzlhK6ucCyD8_UPdvuj8quIZ6RyxCumlhAcx46CwG7TfKI2T7iao#CustomerServiceTeam\" target=\"_blank\" rel=\"noopener noreferrer\">The Stevie Awards for Sales &amp; Customer Service<\/a>, which recognizes the achievements of contact center, customer service, business development and sales professionals worldwide. Alliance Data took home the gold for \u201cCustomer Service Training Team of the Year\u201d for the Financial Services industry, and bronze for \u201cContact Center of the Year (Over 100 Seats)\u201d for the Financial Services industry.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>May 3, 2019 \u2014 Alliance Data\u2019s&#46;&#46;&#46;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-16805","post","type-post","status-publish","format-standard","hentry","category-business"],"_links":{"self":[{"href":"https:\/\/lapost.us\/index.php?rest_route=\/wp\/v2\/posts\/16805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lapost.us\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lapost.us\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lapost.us\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lapost.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16805"}],"version-history":[{"count":1,"href":"https:\/\/lapost.us\/index.php?rest_route=\/wp\/v2\/posts\/16805\/revisions"}],"predecessor-version":[{"id":16806,"href":"https:\/\/lapost.us\/index.php?rest_route=\/wp\/v2\/posts\/16805\/revisions\/16806"}],"wp:attachment":[{"href":"https:\/\/lapost.us\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16805"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lapost.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=16805"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lapost.us\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=16805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}