Leadership and Fundamentals Key in Uncertain Times
Around 95% of Northern Trust’s 20,000 employees around the world are working remotely due to the COVID-19 crisis, but an established culture of trust and client service is standing them in good stead, Shundrawn Thomas, President of Northern Trust Asset Management says.
“You have to be intentional in connecting and communicating, but it’s certainly easier to do when you have a culture that already has that kind of dynamic,” he says from Chicago, in an interview ranging from culture and leadership to market volatility and the COVID-led changes that may be here to stay.
Mr Thomas, who spoke at CMSF 2019 about the importance of workplace culture, believes while leadership qualities should be consistent in good times and bad, some of those qualities are even more crucial in a crisis, with its associated levels of uncertainty and need for urgent action and solutions.
