EDD’s “Virtual Assistant” (Chatbot) Now Available in Eight Languages
By: Abraham Liu, Information Officer, EDD
The Employment Development Department (EDD) has made it easier for Californians to get helpful information about EDD programs and services from the EDD website by expanding the language offerings of its Virtual Assistant, or Chatbot, into California’s top spoken languages.
In addition to English and Spanish, the Chatbot can also provide support in Armenian, Chinese (Simplified and Traditional), Korean, Tagalog, and Vietnamese. Together, these eight languages represent the top spoken languages of California’s workforce.
Getting in-language EDD support is as easy as following these three simple steps:
- Step 1: Go to edd.ca.gov and click the “Help” button in the bottom-right corner, which will open up the Chatbot
- Step 2: Select your preferred language in the drop-down menu
- Step 3: Type in your question and get the answers you need.
The EDD chatbot is available 24/7 and accessible by phone, tablet, or computer to help customers find the information they need at their convenience. It’s fast and easy and provides answers to commonly asked questions about EDD benefit programs and services.
Through the Chatbot, customers can learn about:
- Unemployment, disability, and Paid Family Leave benefits.
- Job services, including job fairs and workshops, training, career guidance, and how to locate their local America’s Job Center of California.
- Business services, including payroll taxes, how to manage a tax account, hiring and training opportunities, and other employer support services.
Learn more by visiting www.edd.ca.gov and try the Chatbot feature for in-language support.
